Returns & Exchanges
At Fitzbillies, we strive for perfection in every bake, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we cannot accept returns for items that are simply no longer wanted.
Contact Our Team
Email our customer service team within 24 hours of delivery with your order number and a brief explanation of the issue.
Provide Photographic Evidence
Include clear photos of the damaged goods and the original packaging to help us process your claim quickly.
Internal Assessment
Our bakery team will review your request to determine if a replacement, store credit, or full refund is the appropriate resolution.
Resolution Completion
Once approved, we will dispatch a fresh replacement or process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing